App: Refers to the software applications and interactive services for devices created and offered by YPB Group Limited.
Customer: Any entity that agrees to our terms and uses our services via our website or app.
Controller/Data Controller: An individual or organisation that decides why and how personal data is processed.
End-User: Individuals or entities that interact with the services provided to our customers.
Process/Processing: All actions performed on personal data, automated or not, including collecting, organising, storing, modifying, retrieving, using, and destroying.
Processor: As a processor, YPB Group Limited is responsible for processing personal data in accordance with the instructions of the Controller.
You/Your: Refers to any person or entity whose personal data is being processed by us.
Service(s): The services we offer, as detailed in our Terms and Conditions.
Service Data: Electronic data, including personal data of end-users, submitted by customers in the course of using our services.
Personal Data: Any information about a living person that can be identified from that data alone or with other accessible information including that in available to a Controller. Applicable Data Protection Law: EU’s General Data Protection Regulation (GDPR) 2016/6 and other relevant data protection laws in different jurisdictions.
Your provision of personal information to us mainly occurs when you interact directly with us or sign up or subscribe to our services This includes details you give when signing up for our services through our website or app, such as your name, contact information, and payment details. Additionally, information is gathered when you communicate with our sales or customer support teams, participate in our online activities like surveys or contests, or engage with us for customer service purposes. This also extends to data provided during employment applications and when you use third-party sign-on services to access our services.
Your consent to our use of this information is a key part of our privacy practices.
The types of personal information or personal data we may collect about you may include:
your Company name;
your contact details, including email address, mailing address, street address and/or telephone number;
Credit Card details and/or Banking details related to payment for services;
your age and/or date of birth;
information you provide to us through customer surveys;
details of products and services we have provided to you and/or that you have enquired about, and our response to you;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or third party including personal information required for employment purposes including but not limited to Driver’s License, Passport and identification information.
We may collect, hold, use and disclose personal information for the following purposes:
To enable you to access and use our Site, associated applications and associated social media platforms;
Payment for our Services;
To contact and communicate with you;
For internal record keeping and administrative purposes;
For analytics, market research and business development, including to operate and Improve our Site, associated applications and associated social media platforms;
To run competitions and/or offer additional benefits to you;
For advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
To comply with our legal obligations and resolve any disputes that we may have; or
To consider your employment application.
We may disclose personal information to third parties who we collect and process data on behalf of, such as the brand whose product you scan, Google Analytics or other relevant businesses. Third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators; our employees, contractors and/or related entities; our existing or potential agents or business partners; sponsors or promoters of any competition we run; anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred; credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you; courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data in Australia and other AWS regions; and third parties to collect and process data, such as Google Analytics or other relevant businesses. This may include parties that store data outside of Australia.
Please note that we use the following third parties to process your personal information, the following are examples and not comprehensive;
By providing us with personal information, you consent to the disclosure of your personal information to third parties who reside outside your jurisdiction and, if you are an individual located in the EEA, to third parties that reside outside the EEA.
Where the disclosure of your personal information is subject to GDPR, you acknowledge that there are risks if the third party outside the EEA engages in any act or practice that would contravene the GDPR and where there is no adequacy decision in place with the country outside the EEA or appropriate safeguards in place with the third party.
Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation, sexual practices or sex life, criminal records, health information or biometric information.
We will not collect sensitive information about you without ﬁrst obtaining your consent. Sensitive information may also be used or disclosed if required or authorised by law.
Where we collect personal information on behalf of a Controller the GDPR applies to this third party, we are a processor. Where we are a processor we have contracts containing certain prescribed terms with Controllers (such as businesses that ask us to help you check the authenticity of their products). As a processor we also have the following responsibilities under the GDPR:
not to use a sub-processor without the prior written authorisation of the data Controller;
to co-operate with supervisory authorities;
to ensure the security of its processing;
to keep records of processing activities;
to notify any personal data breaches to the data Controller; and
to employ a data protection officer and appoint (in writing) a representative within the European Union if required by the GDPR (these are not required for the company at the present time).
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict how we process your personal information, we will let you know how the restriction affects your use of our Site or products and services.
Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party (data portability).
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Complaints: If you believe that we have breached the Australian Privacy Principles or an provision of the GDPR and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact the Office of the Australian Information Commissioner if you wish to make a complaint.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Storage and security: We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures such as the pseudonymisation and encryption of personal information, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.